Privacy Policy
Effective Date: April 1, 2025
Digital in India ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. If you do not agree with the terms of this policy, please do not access the site or use our services.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the website, or otherwise contact us. The personal information we collect may include:
- Personal Identifiable Information: Name, email address, phone number, mailing address, and any other information you choose to provide.
- Account & Transaction Details: Plan selected, booking amount, transaction ID, payment method, and service activation details.
- Technical & Usage Data: IP address, browser type, operating system, device information, pages visited, time spent, and cookies.
- Communication Records: Correspondence with our support team via email, chat, or phone.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To provide, activate, and maintain your internet/DTH services.
- To process payments and manage billing.
- To improve our website, services, and customer experience.
- To respond to your inquiries and provide customer support.
- To send you technical notices, updates, security alerts, and administrative messages.
- To detect, prevent, and address technical issues or fraudulent activities.
- With your consent, to send promotional offers and newsletters.
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our site.
4. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following situations:
- Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us (e.g., payment processing, installation partners, customer support).
- Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Data Security
We use administrative, technical, and physical security measures to protect your personal information. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
6. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
7. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access – You have the right to request copies of your personal data.
- The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
- The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details provided below.
8. Children's Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personally identifiable information from anyone under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.
9. External Links
Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
10. International Data Transfers
Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside India and choose to provide information to us, please note that we transfer the data, including personal data, to India and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Website: https://digitalinindia.in
- Address: Office No. 37/17, Street No. 13, Block B, JK Tower, Kaushik Enclave, Burari, Delhi - 110084, India
- Phone: 9870232042
- Email: info@digitalinindia.in